Hey Conair Team!
Welcome to your NEW
Benefits Center!

What's changing on January 1, 2027?

We're moving to three new benefits partners in 2027.

• Medical plan administrator will transition from Aetna to AmeriBen. The medical plan administrator processes your medical claims and coordinates services among other providers.
• Medical network will transition from Aetna Choice POS II Open Access to the Anthem/National Blue Card PPO Network. The network determines the doctors, hospitals, and facilities that will be considered in-network.
• Pharmacy benefits management will transition from CVS to Navitus. Navitus will manage the fulfillment of general prescriptions while Lumicera manages specialty prescriptions. For specialty medication that needs to be received through a doctor's office, clinic, or infusion center, Archimedes will coordinate between AmeriBen and Lumicera to ensure you get the needed medication on time.

What actions do I need to take before the transition?

First, we recommend checking whether your doctors, specialists, and facilities are contracted within Anthem's National Blue Card PPO network. Visit findcare.anthem.com to confirm if your providers are in-network before January 1, 2027. If any of your providers are out-of-network, contact the Conair Benefits Center so we can help you explore your options, including transition-of-care support if you're mid-treatment.

If you take a specialty medication, also keep an eye out for outreach from the Conair Benefits Center in early November — we'll be reaching out directly to make sure your prescriptions are set up and ready to go under the new pharmacy benefit.

Beyond that, watch for Open Enrollment communications in October with full details on your 2027 plan options, costs, and any actions needed.

Will there be information sessions or enrollment support?

Yes. The Conair Benefits Center will be hosting live office hours during the transition so you can ask questions, walk through your options, and get one-on-one support from an external benefits advocate. Click here to setup a 15-minute call with a benefits advocate.

You can also join 2 of the Benefits Transition webinars we will be conducting on September 29 and October 6. A separate invite will be sent out. The session will also be recorded in case you cannot attend.

In the meantime, the Conair Benefits Center is your go-to resource for any questions about this transition — before, during, and after Open Enrollment. You can reach us using any of the following methods:

• Call: 866-324-8773
• Text: 949-297-2388
• Email: ConairBenefits@cbcins.com
• Live chat: myconairbenefits.com

Hours are 9:00 AM–8:00 PM ET. There's no cost to you to call, text, chat, or email — standard messaging/data rates from your own carrier plan apply to texts.

Will I need to re-enroll, or will my current elections transfer automatically?

You will not need to re-enroll. This is a passive enrollment for 2027. If you don't make any changes during Open Enrollment (October 28–November 11, 2026), your current plan elections and covered dependents will automatically carry over into the new plan year, excluding Healthcare and/or Dependent Care FSA elections for 2027, which must be re-elected annually.

Is there any change in the plan coverage and employee contributions?

Yes — further details regarding 2027 plan coverage and costs will be communicated in October.

Since our medical network is transitioning from Aetna to Anthem — what does that mean for my doctors?

We recommend checking to see if your current providers will be in-network prior to January 1, 2027. To do so, you can visit findcare.anthem.com and follow these steps:

• Go to Basic Search as Guest
• Select Medical Plan or Network under Type of Plan
• Select your state of residence as the plan state
• Select Medical (Employer Sponsored) as the health insurance source
• Select National PPO (Blue Card PPO) as the plan network

If your provider appears out-of-network, please contact the Conair Benefits Center and we'll help you navigate your options.

What if my doctor is out-of-network with Anthem?

Don't make any changes to your care on your own — contact the Conair Benefits Center first. An external benefits advocate can help you find an in-network provider and walk you through your available options, including transition-of-care support if you're mid-treatment.

You can also ask the Conair Benefits Center to reach out to your current doctor on your behalf. Just provide us with your physician's name, address, and phone number, and we will contact them directly about joining the Anthem network.

What is Conair’s new pharmacy benefits provider?

Navitus is our new pharmacy benefit manager (PBM), replacing CVS Caremark. Navitus will handle your prescription coverage starting January 1, 2027.

How do I apply for continuity-of-care support?

To apply, complete AmeriBen's Transition of Care form and submit it to AmeriBen within 90 days after open enrollment closes, and before receiving services from your non-participating provider (except in an emergency). Either you or your provider can submit the form. AmeriBen will review your request against the qualifying criteria and send you a letter confirming your coverage decision. Contact the Conair Benefits Center to request the form, and we will help you navigate the process.

I'm on a specialty medication. What happens to me?

You'll receive hands-on support from the Conair Benefits Center throughout this transition period. Our team will reach out to you in early November. We will work directly with you to make sure your specialty prescriptions are in place and ready to go by January 1, 2027.

I'm currently filling out my script through CVS. Do I have to move to a new pharmacy now that we are moving out of CVS as our plan's pharmacy benefit manager?

CVS remains to be an in-network pharmacy with the move to Navitus. You may continue to fill your prescription through CVS, or through other pharmacies within Navitus' network:

Navitus Participating Pharmacy Network Listing

I'm getting my 90-day prescription through CVS mail order. Will that change in 2027?

Yes. Starting January 1, 2027, mail-order prescriptions will transition from CVS to Costco Mail Order Pharmacy. You don't need a Costco membership to use it, and you'll pay the same copay for a 90-day supply through mail order as you would filling at a local Costco warehouse. We'll notify you when it's time to set up your mail-order account — there's nothing you need to do right now.

Is there financial help available if I have significant medical expenses or use specialty medications?

If you or a dependent enrolled in the Conair medical plan have significant medical expenses due to an illness or injury, or use certain specialty medications, you may qualify for financial help through the Samaritan Fund, an independent patient assistance program. Please contact the Conair Benefits Center to find out if you may qualify.

Will I receive a separate pharmacy ID card?

No, you won't receive a separate pharmacy ID card. You will receive one card for both medical and prescription coverage. Similar to CVS today, your pharmacy information will be included on your AmeriBen medical ID card.

Will my active prescription refills transfer automatically?

For most medications, yes — your prescription history transfers to Navitus and no action is needed for standard, non-specialty prescriptions. If your medication is affected by a formulary change (requires a new prior authorization, step therapy, or hits a quantity limit), you'll be notified by mail in January, followed by a text message reminder. If you don't respond to the text, a Navitus clinician may call you up to three times to help resolve it. (Please note prescribers are not contacted directly as part of this process — only members.)

Will I need a new prescription from my healthcare provider?

Not necessarily. In most cases, your current prescriptions will carry over. You may need a new prescription if your medication is impacted by the formulary change and requires a different drug, dose, or pharmacy. If this applies to you, you'll be notified ahead of time so you can work with your physician to get a new prescription in place before the transition. Don't forget to present your new medical card when picking up your first prescription in January.

Will any existing medications require new prior authorization, step therapy, or quantity limits?

Possibly. If your medication requires a new prior authorization under Navitus, you'll still be able to receive your existing medication for 90 days to give you and your doctor time to submit the new PA request.

If your medication requires step therapy, you'll also be able to continue your existing prescription, but you'll need to fill that medication at least once every 6 months, otherwise you'll be required to go through step therapy again.

Quantity limits will follow Navitus's guidelines starting January 1, 2027, with no grandfathering period.

What should I do if my medication is no longer covered or moves to a different formulary tier?

If your medication is affected by the formulary change, you'll be notified directly by mail, text, and, if applicable, a follow-up phone call from a Navitus clinician. Navitus does not contact your prescriber directly, so you may want to loop your doctor in yourself. From there, you can:

• Talk to your doctor about whether a covered alternative is appropriate
• Contact the Conair Benefits Center for help understanding your options and any cost impact
• Request a formulary exception if a covered alternative isn't clinically appropriate for you

The Conair Benefits Center can walk you through next steps so you're not left without your medication.

How can I avoid running out of medication during the transition?

You'll have a 90-day grace period from January 1, 2027 for medications affected by the formulary change (not covered or requiring a new prior authorization), so you won't lose access immediately. Navitus will notify you directly if your medication is affected, and you can contact the Conair Benefits Center anytime with questions.

How do I enroll in the new mail-order service?

We'll notify you when it's time to set up your Costco Mail Order account — you don't need to take any action right now.

How does this change in specialty pharmacy provider impact me?

Your specialty medication may be filled through Lumicera or Acaria Health, depending on the drug. If your specialty medication is a medically administered infused drug (given at a doctor's office, clinic, or infusion center), Archimedes will coordinate your transition. You will be assigned a dedicated case manager who will begin outreach before your coverage goes live, through welcome letters and direct phone calls to both you and your provider.

What should I do if I take a specialty medication to ensure there's no disruption in my treatment?

If you take a medically administered specialty medication, you will receive a welcome letter and outreach call from your Archimedes case manager before January 1, 2027. Your case manager will reach out to both you and your provider to make sure your treatment continues without a gap. For specialty medications filled through a pharmacy (not administered in a clinical setting), you can also reach out to the Conair Benefits Center with questions.

I'm currently in the middle of treatment. How will this change in provider impact me and my treatment?

We know changing providers mid-treatment might cause concern over potential disruption in your treatment plan. Please reach out to the Conair Benefits Center prior to January 1, 2027 so we can help coordinate a smooth transition of care or determine if you qualify for continuity-of-care, wherein you will be allowed to continue seeing your current provider for a predetermined period of time. This is one of the most important things to get ahead of if your provider isn't contracted with Anthem.

Do existing prior authorizations or referrals carry over to Anthem, or do I need to get everything re-approved?

Existing prior authorizations that extend beyond 2026 will carry over from Aetna to AmeriBen automatically. Please contact the Conair Benefits Center to confirm your specific authorization and applicable next steps.

Can I temporarily continue seeing an out-of-network provider at the in-network benefit level?

Yes, in certain situations. If you're in an active course of treatment with a specialty provider that started before your Anthem coverage begins, you may be able to continue that treatment — without penalty — at your plan's regular in-network benefit level for a transitional period, typically 4 to 6 months. This transition-of-care support applies to active treatment with a specialty provider; it does not extend to non-participating primary care physicians. Contact the Conair Benefits Center to find out if your situation qualifies.

Who may qualify for continuity-of-care support?

You may qualify if you've already started an active course of treatment with a non-participating specialty provider before your new coverage begins, and your situation falls into one of these categories:

• You're in your second or third trimester of pregnancy and already receiving care from a non-participating provider
• You're receiving chemotherapy or radiation therapy
• You're receiving outpatient intravenous therapy for a resolving condition
• You have a terminal illness with a life expectancy of six months or less
• You're in the process of staged surgeries (for example, cleft palate repair)
• You're receiving outpatient treatment for a mental health condition or substance use disorder and have had a treatment session within 30 days before your new coverage begins
• You have a chronic, degenerative, or disabling condition
• You're in a post-operative recovery period
• You're a candidate for, or recipient of, an organ or bone marrow transplant

If any of these apply to you, contact the Conair Benefits Center so we can review your specific situation and help determine if you qualify.

How do I apply for continuity-of-care support?

To apply, complete AmeriBen's Transition of Care form and submit it to AmeriBen within 90 days after open enrollment closes, and before receiving services from your non-participating provider (except in an emergency). Either you or your provider can submit the form. AmeriBen will review your request against the qualifying criteria and send you a letter confirming your coverage decision. Contact the Conair Benefits Center to request the form, and we will help you navigate the process.

Will existing case-management or care-management services transfer over to AmeriBen automatically?

As transition-of-care cases are identified, AmeriBen assigns each affected member a dedicated case manager who coordinates your care and works with our customer care team to support you throughout the transition. Contact the Conair Benefits Center so we can identify your case to AmeriBen's care management team.

Will dental benefits be affected?

No. There will be no changes made to your dental coverage administered by Delta Dental. The plan design and provider are remaining the same in 2027.

What's happening with vision benefits?

Our vision plan administrator will transition from Aetna to Ameritas. While the plan administrator is changing, the network is not — your vision network will remain with EyeMed. You will receive a new member ID card for vision prior to January 1, 2027.

Where can I search for participating vision providers?

You can go directly through the EyeMed website to see the participating providers: EyeMed.com.

Do I get new coverage for frames after the transition, even though I just bought one this year?

Yes. Vision benefit frequencies reset on January 1, 2027, so you'll have a new frames/lenses allowance available regardless of when you last used your benefit.

What if I started an eyewear order before the transition but receive it afterward?

Your claim is submitted on the date your frames or lenses are ordered — not the date you receive them. So if you order before January 1, 2027, that claim will be processed under your current (Aetna Vision) EyeMed plan, even if the materials arrive after the transition.

Do I need to do anything right now?

Yes — one important thing: check whether your doctors and specialists are contracted with Anthem. If they are, you're all set. If not, contact the Conair Benefits Center before making any changes to your care.

What happens if I don't do anything before 1/1/2027?

Your medical and prescription coverage continues either way. However, if one of your providers isn't contracted with Anthem and you haven't checked ahead of time, you could face a gap in care when you go to use it.

When is Open Enrollment?

The Open Enrollment period is October 28–November 11, 2026. More details on plan coverage, costs, and how to enroll will be shared closer to this period.

Will my costs be changing?

Specific plan costs and contribution details will be shared as we roll out further Open Enrollment communications in October.

Will I get a new ID card?

Yes. Since we are transitioning to a new medical plan administrator, medical network, and vision plan administrator, you will receive new member ID cards. You will receive a new member ID card from AmeriBen for your medical and pharmacy benefits, and a new member ID card from Ameritas for your vision benefits, by the third week of December 2026.

If you haven't received a new card by the time you need it, contact the Conair Benefits Center and we can send you an electronic version right away.

Will my covered dependents receive separate ID cards?

No — your covered dependents will not receive separate ID cards. You'll receive two copies of your ID card in one mailing, which can be used by you and any covered family members.

What should I do if my cards do not arrive before coverage begins?

Your coverage is active even if your physical card hasn't arrived yet. You can always log in to each provider's member portal to access a digital copy of your ID card, or you can contact the Conair Benefits Center and we'll get one to you.

When can I create an account on the new provider's website or mobile app?

Login instructions for AmeriBen, Anthem, Navitus, and Ameritas will be provided after Open Enrollment closes, so you'll have everything you need to set up your accounts ahead of January 1, 2027.

Will my member ID or group number change?

Yes, both your member ID and group number will change as part of this transition. Be sure to use your new ID card, member ID, and group number for all services starting January 1, 2027.

Should I continue using my current ID cards until the effective date?

Yes. Continue using your current Aetna ID card through December 31, 2026. Your new AmeriBen and Ameritas ID cards will take effect January 1, 2027.

What is the Conair Benefits Center (CBC), exactly?

It's your one-stop shop for any questions and support that are benefits-related. Conair partnered with a dedicated team of benefits advocates to provide you and your family with confidential, personalized, and free assistance. Whether you need help navigating the benefits transition, finding participating providers, understanding your coverage, or resolving a benefits issue, CBC is available to help.

CBC is a third-party benefits advocacy service that works on behalf of Conair employees and their families. As a HIPAA-covered service provider, CBC is required to protect your personal health information and comply with applicable privacy and data protection laws. Any information you share with CBC is handled confidentially and used only to support your benefits needs.

Think of CBC as your personal benefits advocate and first point of contact for any benefits-related questions or support.

How do I reach the Conair Benefits Center?

You can contact CBC in many different ways:

• Call: 866-324-8773
• Text: 949-297-2388
• Email: ConairBenefits@cbcins.com
• Live chat: myconairbenefits.com

Operating hours are 9:00 AM–8:00 PM ET. Save the text number in your phone now — that way it's one tap away the moment you have a question. There's no cost to you to call, text, chat, or email the Benefits Center; standard messaging/data rates from your own phone carrier plan apply to texts.

What information should I have available when contacting customer service?

For this period, we are just assisting to verify your providers are in-network and helping with any transition or coordination of care. It would be helpful if you have the following information:

• Your physician's name and address, if you'd like us to check whether they're in-network with Anthem
• Details on any medication questions or concerns, including drug name and dose
• Any transition-of-care or care-coordination concerns, such as ongoing treatment you're worried about disrupting

Where can I find plan documents, provider directories, formularies, and required notices?

Starting January 1, 2027, all plan documents — including Summary Plan Descriptions, Summaries of Benefits and Coverage, provider directories, the Navitus formulary, and required legal notices — will be available on myconairbenefits.com. If you can't find what you're looking for, contact the Conair Benefits Center and we'll point you in the right direction or send it to you directly.

Where can I find the new providers' phone numbers, websites, and mobile apps?

Starting January 1, 2027, contact information and digital tools for all of your new benefit partners — AmeriBen, Anthem, Navitus, and Ameritas/EyeMed — will be included on your new ID cards and posted on myconairbenefits.com. In the meantime, the Conair Benefits Center can look up any of this information for you.

What if my question isn't answered here?

That's exactly what the Conair Benefits Center is for. Call, text, chat, or email anytime — no question is too small.